What information we may collect
We may collect and process the following types of personal information:
- Information you give us: For example when you subscribe to a newsletter, fill in a contact form, leave comments, or otherwise interact with the Website. This might include your name, email address, postal address, phone number, and any messages or feedback you send.
- Information automatically collected: When you visit the Website, we may automatically collect certain information about your device and your use of the site. This may include your IP address, browser type and version, time zone, what pages you visit, how long you visited them, referral source, search terms used, and cookie data.
- Information from third parties: We might receive information about you from third-party services (for example analytics providers, advertising networks, or through social media platforms) depending on your interactions and consents.
How we use your information
We use your personal information for one or more of the following purposes:
- To provide, operate and maintain our Website.
- To improve the Website, personalise content, ensure the Website is optimised for you.
- To communicate with you, including responding to your enquiries or comments.
- To send you newsletters, marketing or promotional communications (where you have opted in).
- To analyse usage of the Website, conduct research, and develop new services.
- To detect, investigate and prevent fraudulent or illegal activity.
- To comply with legal obligations.
Legal basis for processing (if you are in the EU)
If you are based in the European Union, our legal basis for processing your personal data will typically include:
- Your consent – you have given clear consent for us to process your personal data for a specific purpose.
- Contract – we need to process your data to fulfil a contract with you (e.g., if you make a purchase or subscribe).
- Legitimate interests – we have a genuine and legitimate reason to process your personal data and it does not harm your rights and freedoms.
- Legal obligation – we need to process your data to comply with a legal obligation.
Cookies and tracking technologies
We use cookies and similar tracking technologies to track activity on our Website and hold certain information. For details about the cookies we use and how you can manage them, please see our Cookies Policy [link to cookies page].
Cookies may assist in remembering your preferences, providing analytics, enabling third-party services, and delivering relevant advertising.
Sharing and disclosure of information
We do not sell your personal data. We may share your information with third parties in the following circumstances:
- With service providers, contractors or agents who assist us in operating the Website, conducting our business or servicing you. These parties are bound by confidentiality obligations and may only use your personal data on our instructions.
- With analytics or advertising providers to help us understand Website usage or to serve you relevant ads (subject to your consent).
- In the event we are required to do so for legal reasons — e.g., respond to a court order, governmental request, or legal process; to prevent harm; to enforce our terms and conditions; or to protect our rights.
- In connection with a merger, acquisition, sale of assets, reorganisation or insolvency event: your personal data may be transferred to a successor entity.
Retention of personal data
We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law (for example to meet regulatory, tax or accounting obligations). We will securely delete or anonymise your information when it is no longer needed.
Your rights
Depending on your jurisdiction, you may have the following rights in relation to your personal data:
- The right to access the personal data we hold about you.
- The right to rectification (correct inaccurate or incomplete data).
- The right to erasure (delete your data) in certain circumstances.
- The right to restrict or object to processing.
- The right to data portability (if applicable).
- The right to withdraw consent at any time, where processing is based on your consent.
- The right to lodge a complaint with a supervisory authority (for example, if you are in the EU, you may contact your national data protection authority).
If you wish to exercise any of these rights, please contact us at the email address above. We may ask you to verify your identity for security purposes.
Security of your information
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. However, no internet or electronic transmission is completely secure — we cannot guarantee absolute security of your data.
International transfers
If we transfer your personal data outside your home country (for example from the European Economic Area to another country), we will ensure appropriate safeguards are in place (such as standard contractual clauses) to protect your data in accordance with applicable laws.
Children’s privacy
Our Website is not intended for children under the age of 16 (or such age as required by local law). We do not knowingly collect personal data from children under that age. If you become aware that a child has provided us with personal data, please contact us and we will take steps to remove that information.
Links to other websites
Our Website may include links to other websites which are not operated by us. If you click on a third-party link, you will be directed to that other website. We encourage you to review the privacy policy of every website you visit, as we are not responsible for the content or privacy practices of those other sites.
Changes to this Privacy Policy
We reserve the right to update this Privacy Policy from time to time. We will indicate the date at the top of the policy when it was last updated. We recommend that you review this policy periodically to be informed of how we are protecting your information.